Bad Ideas / featured episode
Episode 60
Why an emoji takeover of Customer Service is a horrible idea! With Howard Makler
Howard Makler joins host Nick Petros to give today's bad idea a real workout. Watch the featured conversation here, or open the full episode page.
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The guest
Howard Makler
CEO · Innovation Refunds
1 appearance
In this episode, Howard Makler, CEO of Innovation Refunds, joins us to evaluate a truly horrid idea: replacing all customer service communication with emoji's. You'll want to tune in to this, to learn from Howard, hear his story, and maybe pick up a thing or two for your own ventures.
Show notes
Inside the episode
Key points and where to watch Howard Makler's conversation.
About this episode
Episode 60 — “Why an emoji takeover of Customer Service is a horrible idea! With Howard Makler”. Howard Makler joins host Nick Petros on Bad Ideas, the PinchForth-produced show where improbable business ideas get a real workout with people who have built something real. Notes from this conversation are added after review.
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